Frequently Asked Questions.
Everything you need to know.
How do I place an order?
At the moment, I am only accepting orders via email or through my Etsy shop. Each of my designs listed here has an enquiry link that will direct you to the relevant email address. From there you can request product styles, sizes, quantity and colours, or simply discuss your options! I will soon be opening a store here on my website - join my list to get notified once this change has happened, I’d love to keep in touch.
Do you offer bespoke sets?
How long will my order take to get to me?
Does the postage cost include tracking?
I send all of my orders via first class tracked unless requested otherwise. The cost of postage for coaster orders (up to 8 pieces) is £4.70. The postage price for all other items is subject to specific dimensions/weight and shall be quoted at the time of purchase. If you would like to enquire about postage costs before you place an order, please get in touch via email!
Can I cancel my order?
Can I return my purchase?
Can you match the colour scheme to my interior?
I need something personalised, what do I do?
Thats an amazing idea, we love personalised gifts! If you are looking to have a piece monogrammed, or just a personalised colour scheme, get in touch via email, its as easy as that! You can customise the shape of the design, the quantity, the colour scheme or add bespoke lettering - the possibilities really are endless and I'd love to discuss a project with you! Once we have decided on a design, I can get a quote over to you for approval, and then we get started!
What is your order process?
Since everything is generally made to order, I like to start with a conversation. Either you will have chosen to recreate a design I have already made before, or requested something totally new! After we have discussed your requirements over email, I will begin making (the process can take anywhere between 1-3 weeks) and after your new treasures are made I shall email you some dishy photos. Before posting, I will take payment in full, and get the pieces shipped out to you first class! Please note this is just the standard proceidure and is subject to change depending on the scale of the order! If in doubt, drop me an email, I love to chat!