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Frequently Asked Questions.

Everything you need to know.

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How do I place an order?


At the moment, I am only accepting orders via email or through my Etsy shop. Each of my designs listed here has an enquiry link that will direct you to the relevant email address. From there you can request product styles, sizes, quantity and colours, or simply discuss your options! I will soon be opening a store here on my website - join my list to get notified once this change has happened, I’d love to keep in touch.




Do you offer bespoke sets?


Yes I do! All resin accessories are made to order (unless stated otherwise) and the photos on this website are just a guideline. You can choose to order a recreation of a design I have already created or choose something completely different. For example, a standard set of coasters comes with 4 pieces, but you may want 6, 8 or even 12! Maybe you would like a serving tray in a bespoke shape or size, with napkin rings to match - the possibilities are endless! As a quick guide, you can customise the following elements of your order: Quantity Shape Size Colour scheme Personalisation (adding a monogram/text) Please get in touch via email to discuss bespoke designs.




How long will my order take to get to me?


Almost all of my items are made to order (unless stated otherwise) and I advise 2-3 weeks for production and delivery. This time varies dependent on the scale of the order and whether it includes a bespoke element. An estimated lead time shall be given upon purchase. If you need your order for a specific time please get in touch via email to discuss, I will do everything I can to meet your requirements!




Does the postage cost include tracking?


I send all of my orders via first class tracked unless requested otherwise. The cost of postage for coaster orders (up to 8 pieces) is £4.70. The postage price for all other items is subject to specific dimensions/weight and shall be quoted at the time of purchase. If you would like to enquire about postage costs before you place an order, please get in touch via email!




Can I cancel my order?


If you’ve had a change of heart and need to cancel your order, please get in touch as soon as possible. Since all items are handmade to order, I can only accept cancellations within 12 hours of the order being placed.




Can I return my purchase?


I will gladly accept returns for any damaged or faulty products. Please notify me within 7 days of delivery if you wish to return an order, and ship it back to me within 14 days. Please bare in mind that no two pieces will look the same and will have minor inconsistencies due to their handmade nature - these inconsistencies will not be considered as faulty.




Can you match the colour scheme to my interior?


Absolutely! Maybe you like a certain design, but want it to fit more seamlessly with your home or even a new piece of artwork - just get in touch with a photograph and I can work my magic. If you require a very close colour match, please feel free to post me a fabric cutting. All enquiries should be sent to claudiarosebarrasso@gmail.com.




I need something personalised, what do I do?


Thats an amazing idea, we love personalised gifts! If you are looking to have a piece monogrammed, or just a personalised colour scheme, get in touch via email, its as easy as that! You can customise the shape of the design, the quantity, the colour scheme or add bespoke lettering - the possibilities really are endless and I'd love to discuss a project with you! Once we have decided on a design, I can get a quote over to you for approval, and then we get started!




What is your order process?


Since everything is generally made to order, I like to start with a conversation. Either you will have chosen to recreate a design I have already made before, or requested something totally new! After we have discussed your requirements over email, I will begin making (the process can take anywhere between 1-3 weeks) and after your new treasures are made I shall email you some dishy photos. Before posting, I will take payment in full, and get the pieces shipped out to you first class! Please note this is just the standard proceidure and is subject to change depending on the scale of the order! If in doubt, drop me an email, I love to chat!





© 2020 CLAUDIA BARRASSO

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